Returns & Refunds

At LexaItaliano, we strive to provide high-quality footwear and leather products. However, if you are not satisfied with your purchase, we offer a hassle-free return and refund process, subject to the following terms:

1. Eligibility for Returns

You may return an item if:

  • It is unused, unworn, and in its original packaging.
  • The return request is initiated within 7 days of delivery.
  • The item has not been customized or made to order.
  • It is not listed as a non-returnable product (e.g., final sale items, customized products).

2. How to Initiate a Return

To return an item, please follow these steps:

  1. Contact our customer support at [support@lexaitaliano.com] within 7 days of receiving your order with your order details and reason for return.
  2. We will provide you with a return authorization and shipping instructions.
  3. Pack the item securely and return it to our designated address.
  4. Once received, we will inspect the item and process the refund or exchange accordingly.

3. Refund Process

  • Refunds will be processed within 7 business days after receiving and inspecting the returned product.
  • Refunds will be issued to the original payment method used for purchase.
  • Shipping fees and handling charges are non-refundable, except in cases of defective or incorrect items.
  • If the refund is delayed, please contact your bank or payment provider.

4. Exchanges

  • If you need a different size or style, you can request an exchange instead of a refund.
  • Exchanges are subject to stock availability.
  • If the desired item is unavailable, we will issue a refund or provide store credit.

5. Damaged, Defective, or Incorrect Items

If you receive an incorrect, defective, or damaged product:

  • Contact us within 7 days of receiving the order with clear images of the issue.
  • We will arrange for a replacement or issue a full refund, including shipping costs.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized shoes.
  • Final sale or clearance items.
  • Items that show signs of wear or damage after delivery.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account and contact your payment provider, as refunds may take time to process.
  • If the issue persists, reach out to our support team at [support@lexaitaliano.com].

For any further questions, feel free to contact our Customer Support Team.