Cancellation policy

At LexaItaliano, we strive to provide our customers with high-quality footwear and a seamless shopping experience. However, we understand that sometimes plans change, and you may need to cancel an order. Please review our cancellation policy below to ensure a smooth process.

1. Order cancellation window

  • Customers may cancel their order within 24 hours of placing it to receive a full refund.
  • After 24 hours, the order may have already been processed, and cancellation may not be possible.
  • If the order has been shipped, it cannot be canceled. However, customers may be eligible for a return in accordance with our Returns & Refunds Policy.

2. How to request a cancellation

If you need to cancel an order, please follow these steps:

  1. Contact our Customer Support Team as soon as possible with your order number and purchase details.
  2. Our team will verify if your order is still eligible for cancellation.
  3. If approved, the order will be canceled, and a refund will be initiated.

3. Cancellation of custom & pre-order items

  • Customized, handmade, or personalized shoes cannot be canceled once the order has been placed, as production begins immediately.
  • Pre-orders can be canceled within 24 hours of purchase. After this period, cancellations will not be accepted.

4. Late cancellation requests

If the order has already been processed or shipped, cancellation will not be possible. However, you may still return the item once received, following the guidelines in our Returns & Refunds Policy.

5. Refund process for canceled orders

  • If your cancellation request is approved, refunds will be issued to your original payment method within 5-7 business days.
  • If the refund is not reflected within this timeframe, customers are advised to check with their bank or payment provider.

6. Important notes

  • Cancellation requests must be made as soon as possible to increase the chances of approval.
  • Orders placed during special sales, limited-time offers, or clearance events may not be eligible for cancellation.
  • If an order is canceled due to inventory issues or unforeseen circumstances on our end, customers will receive a full refund.

For further assistance, please contact our Customer Support Team with your order details.