Warranty Terms

At LexaItaliano, we take pride in the craftsmanship and quality of our footwear. To ensure customer satisfaction and confidence in our products, we offer a limited warranty against manufacturing defects. Please read the following warranty terms carefully.

1. Warranty coverage

Our warranty covers manufacturing defects in materials and workmanship for a period of 6 months from the date of purchase. This includes:

  • Stitching defects
  • Faulty soles or detachment
  • Material flaws (leather, fabric, or synthetic components)
  • Defective zippers, eyelets, or hardware

2. What is not covered?

Our warranty does not cover damages caused by:

  • Normal wear and tear
  • Improper use, accidents, or abuse
  • Water damage, stains, or exposure to extreme conditions
  • Unauthorized repairs or modifications
  • Natural aging or color fading of materials

3. How to claim warranty?

If you believe your product has a manufacturing defect, please follow these steps:

  1. Contact our customer service team with your order details and a clear description of the issue.
  2. Provide photographic evidence of the defect.
  3. Our team will evaluate your request and determine if it qualifies for a warranty claim.
  4. If approved, we will either repair, replace, or refund the product, based on availability and the nature of the defect.

4. Warranty limitations

  • The warranty applies only to the original purchaser and is non-transferable.
  • Products purchased from unauthorized sellers or third-party retailers are not covered under this warranty.
  • The decision to repair, replace, or refund a product is at the sole discretion of LexaItaliano.
  • The warranty does not cover shipping costs for returns unless explicitly stated otherwise.

5. Extended warranty (if applicable)

For customers who want additional protection, we offer an extended warranty option at the time of purchase. Details regarding extended warranty coverage and pricing are available on our website.

6. Contact us

If you have any questions or need assistance with a warranty claim, feel free to contact our customer support team. We are always happy to help!